1. What are the differences between your products and the original ones?

Our products look and weight the same as the original prototypes. The main difference is that original Vertu cellphones are made of very expensive materials, such as real gold and true diamonds, while our products are mainly made of hi-end quality metals. But the firmware of our phones is the same as the original Vertu ones. We offer the same functions as the original prototypes and even more.

 

2. Do your phones afford the famous Vertu's Concierge service?

We are sorry, our products cann’t be registered at Vertu HQ in UK, and are not liable for the Concierge service.

 

3.What languages are available at your phones’ menu?

Language availability varies by different models. It depends on the phone you choose. You can see it in each phone's preview.

 

4. Are your phones made of real yellow or white gold?

Our products are gold-plated by new technology, which means that they’re made of hi-end quality metals and covered with a thin layer of real gold.

 

5. Do you provide warranty for your products?

We provide a lifetime warranty for all our products.

 

6. How can I pay for my order?

We accept payments by Western Union and all kinds of VISA credit cards, Paypal and Master card excluded. Please feel free to contact our 24 hours customers support service to resolve any difficulties.

 

7. How long will the shipping take, and with which shipping services are you using?

It usually takes 7-12 business days to ship order to any country worldwide. We use DHL, UPS and EMSshipping services. After the orders will be send, we will provide customers with tracking numbers.

PLEASE NOTE: All on-line tracking is updated with 12-24 hour delays depends from shipping service.

 

8. How much is shipping fee?

Please note, all orders will be shipped to our customers free of charge. There is no hidden fees during the checkout process.

 

9. Can you provide me with discount?

Yes, we will provide our customers with discounts on special events, and we will also provide discounts for our frequent customers. Sometimes, we will provide new customers with special discount if we can.

 

10. Can you mark the shipment as "GIFT" or "FOR PERSONAL USE" and mark lower price for it?

Please notify us about it in your order comments, and we will make it.

 

11. Do you charge sales tax?

No, we don’t charge any sales tax or VAT tax.

 

12. Is it safe to place an order on your website?

 Yes, absolutely safe. We use a 128 bit Secured Socket Layer(SSL) to ensure the security of your online purchase.

 

13. Will I have to pay the import taxes for the phones?

It dependents. But if the items are packaged as gifts, you should not be liable for any import taxes. All international deliveries are insured and labelled as a gift, so you should not have to pay for any taxes from your countries customs departments.

 

14. Do you ship products to every country?

 Yes, we do.

 

15. Is there a limit to the amount of phones that I buy?

No. It totally depends on you.

 

16.Do your phones work with any wireless operator?

The phones are unlock to work with all GSM Dual Band 900/1800 MHz and Tri Band 900/1800/1900 MHz phone operators. Before purchasing make sure that your operator supports the band specifications for each phone model. All our replica phones are UNLOCKED to work with any operator.

 

17. Will you help me if my local customs office is not willing to clear my phone?

According to our previous experiences, cases like this happen very rarely and can be solved very easily. We are willing to help you to receive your phone as quickly as possible by assisting and providing your local customs office with any information they need Our service team are ready to help you through the whole process.

 

18.How do I place an order?

Please indicate item number, order quantity, and delivery method(Only on the condition that you're in charge of the freight yourself).

The following information is required when you place an order: Full name of the consignee, e-mail address; full address; the country of destination; telephone number and fax number.