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Return Policy
Customer’s satisfaction is our top priority and relentless pursuit. We’re willing to establish and maintain a long-term friendly relationship with our customers. We offer a perfect sales service for our customers. We’re always ready to solve the problems that arise at any time.
We accept returns for exchange or refund only for the following reasons:
1．Shipping errors.
2．No man-made or unreasonable damage.
There are three points you must pay attention to if you really want to have a refund or exchange.
1) Product Quality (including the system, the cover, etc)
If you find there are some problems about the quality of our phones after your receipt, such as system down, keyboard error, scratches on the phone, etc, you need to contact our service team and send the images of the phone to service@luxcellphone.com so that we can get the confirmation of that.
2) Once the refund or the exchange is inevitable, you need to send the images of our phone because we need to confirm the phone is unused and the tags are perfect. Note: if the tags on the phone are torn up, we cannot make a refund for you.
3) You’re requested to send an email to service@luxcellphone.com and explain the detailed reasons why you want to return the products. We will reply to you and tell you how to return the products to us. Don’t return the package to the sender. We can’t receive the package if you send them with the sender’s address. You must contact us in advance in order to receive a refund or replacement.
You must return your phone(s) on condition that the phone(s) stays new and unused within 30 days of receipt for refund, and with all tags attached. You must pay for the freight by yourself and provide us with a tracking number for a replacement/refund to be issued.
If you have any question about our return policy, please contact us at service@luxcellphone.com