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Customer Service
All orders from our company will be sent to our customersfree of charge. It usually takes 7-12 business days to ship order to any country of the whole world.
We use DHL, UPS and EMS shipping services. We will provide our customers with a tracking number if the order is sent. For customers' information, there is one thing that we must mention here: Customers have no right to choose the specific method of shipping if you want your order to be sent free of charge. We will choose the most appropriate one for you because we have a more comprehensive understanding of all shipping ways than you.
We hope we can save your time and effort as possible as we can. But, you can still make a choice by yourself only on the condition that you pay for the freight by yourself.
For more specific information and details, please contact us. Our customer service representatives will help you to solve any problems.
There are several shipment methods as follows:
•Free shipping（about 7 to 20 days）
we also give you the right to choose the shipping company. While if you want to receive your order soon, then we suggest you the following ways with extra fees:
•EMS: $20 (about 5 to 10 days)
•DHL: $28 (about 4 to 9 days)
•UPS: $35 (about 3 to 7 days)
About Taxes:
Free shipping：No Taxes
EMS：No taxes for developed countries.
DHL：Usually there are no taxes for developed countries. If there were taxes needed, we take no responsibility for the taxes. Customers need to pay for it at their own expense.
UPS：Taxes needed
In order to avoid the taxes, we suggest our customers choosing other shipping companies. EMS will be the best.
At Luxcellphone.com, security is a priority. When you make a purchase at Luxcellphone.com, you will have the option to create an account. By creating an account, the system will remember your personal and purchase information. This results in a more express checkout process for future purchases that will be fast, easy and always completely secure. You are not required to create an account in order to checkout. Many customers will feel worried about their personal information. But don't worry about it.We will employ appropriate measures to protect consumers' information against unauthorized access, disclosure, alteration or destruction. These may include encryption, physical access security and other appropriate technologies.
And also, we promise we will strictly keep our customers' private information, and we will never reveal our customers' private data explicitly or indirectly to any unrelated people without customers' agreement. Private information includes but not limited to:customers' shipping and billing address, customers' telephone number, customers' credit card type, number, and expiration date and customers' IP address.
Of course, sometimes we may collect some of customers' information. But don't worry, we bear no ill will. The information we collect will be used to create customer profiles or for market research just in order to provide higher-quality products and better service to customers. Users who provide information will receive our newsletter. Luxcellphone.com does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek any personal information about you.
If you have any questions about our privacy statement or our use of your information, or if you need help to change your personal information, please contact us by sending an e-mail to service@luxcellphone.com.
All changes to our privacy policy will be posted on this page or our home page so the customer is always aware of the information we collect and how we use it.The information in this policy can change at anytime and we encourage all customers to review this policy as often as necessary.
There're somethings we must mention here. We take no responsibility for the following terms:
1.Luxcellphone.com may create links to third party websites. Luxcellphone.com is not responsible for the content or privacy practices employed by websites that are linked from our website.
2.Customers share passwords and registered accounts with others and result in the leak of customers’ personal data.
3.Any loss and leak caused by hackers and computer virus.
4.We may share data with the following third parties: couriers, and credit card companies. These third parties will use the information as follows: Credit card billing and address verification. We bear no responsibility for their inappropriateactions. But we will help you to resolve it if there is any problem.
Customer’s satisfaction is our top priority and relentless pursuit. We’re willing to establish and maintain a long-term friendly relationship with our customers. We offer a perfect sales service for our customers. We’re always ready to solve the problems that arise at any time.
We accept returns for exchange or refund only for the following reasons:
1．Shipping errors
2．No man-made or unreasonable damage.( There is one thing we must mention here: If the product is damaged by the customers, we can still replace the damaged parts and repair it for you. But you must be in charge of all the cost, maintenance cost excluded.)
3．Defective or broken goods during the shipping or before shipping
You’re requested to send an email to service@luxcellphone.com and explain the detailed reasons why you want to return the products. We will reply to you and tell you how to return the products to us. Don’t return the package to the sender. We can’t receive the package if you send them with the sender’s address. You must contact us in advance in order to receive a refund or replacement.
You must return your bag(s) on condition that the bag(s) stays new and unused within 30 days of receipt for refund, and with all tags attached. You must pay for the freight by yourself and provide us with a tracking number for a replacement/refund to be issued.
Special Offer:
We accept returns for exchange or refund within 30 days without any restriction to the reasons. There're some details we should mention here.
If you're not satisfied with the mobile phone for any reason, there're two choices for you to pick.
1. If you want to return the mobile phone for an exchange, you should pay for the freight by yourself, maybe about $50.
2. If you want an refund instead of an exchange, we will deduct the freight and other labor costs from the original price you have paid for the mobile phone, also about $50.
Customers can make payment by Western Union and all kinds of VISA credit cards, Paypal and Master card excluded.
Firstly, you can make payment on the website www.westernunion.com with all kinds of VISA credit cards, but you’re expected to notify us before you make payment. When you finish your payment online, you need to follow the procedures below to complete your transaction.
1.If you are a registered member of our company, please log on “My Account” from our website, and click on the order number that you have paid for. Then, you need to submit your western union payment information on the top of your order. Next, you need to fill the transaction number and your full name( first name and last name). Click on the “Save” button when you have done all works. You don’t need to click the “Pay” icon button anymore. We will process & mail the order out within the next 24 – 36 hours.
2.If you are an non-registered member of our company, please send an e-mail to us at service@luxcellphone.com along with all your information of the transaction: transaction control number, consignee's full name(first name and last name), destination country, telephone number, e-mail address, full address, amount wired out. We are going to process and ship your order within 24-36 hours once we get your payment.
Many customers hesitate to do business with the manufacturers and suppliers for fear of receiving low-quality products. We can understand the customers’ feelings very well. It’s understandable to pay much attention to the quality of products , but frankly speaking, there is no need to worry about it as our customers.
We guarantee the quality of our products in line with the principle of being responsible for our customers. We provide a lifetime service for all products. We guarantee our products will be of the highest quality products, made of high grade materials and with a strict processing according to stringent standards. We feel confident that we will satisfy our customers wholly and perfectly.
Furthermore, we can assure that your shipment will be sent promptly and safely, and we can also assure the arrival time and place without any delay.
For further considerations, we will give you a tracking number to track your shipment at any time. We will try our best to protect your package from being damaged. We will help you to clear customs ,avoid high import taxes and wrap the products as you order. And there is one thing we must mention here that all orders from us will be sent free of charge.
If there is any concern, please contact us so that we can deal with it immediately.